Staff Guide
On this page8
A short guide for staff members: open the panel, find a player, help, handle a ticket, punish, and read the logs. Every part links to the page with the details.
Open the panel
| You type | What opens |
|---|---|
/admin | The full panel, with all pages. |
/adminmenu | The Quick Menu: a small window beside the game for the things you use every minute. |
- Close with the X or Escape.
- Full panel in the quick menu opens the full panel.
- Without a staff rank you read: "You do not have permission to do that."
The pages
| Page | What it is for | Details |
|---|---|---|
| Dashboard | Live numbers and statistics | Dashboard |
| Players | Find a player, open the profile, act | Players |
| Self Tools | Noclip, god mode, teleport, vehicles | Self Tools |
| World | Weather, time, announcements, and actions on all players at once | World |
| Bans / Warns | The lists, and Revoke | Bans & Warns |
| Reports | Tickets from players | Tickets |
| Logs | What staff did | Logs |
| Ranks & Staff | Ranks and who has them | Ranks & Staff |
| FairShield | Check a player's Discord account | FairShield Lookup |
Find a player
| Where | How |
|---|---|
| Players page | Type in the search box. It finds a name, a server ID, a citizen ID or a job. Click a player to open the profile. |
| Players page, Offline | Type at least 2 characters: name, citizen ID or license. Needs the Offline players permission. |
| Quick menu, Players tab | Shows who stands near you. Or type a name or a server ID. |
A red number on a player's row means staff left an alert on that player. Read it on the profile before you act.
The profile also has a History part: the player's earlier bans and warns, the newest first, with the reason and who gave it. You see bans if your rank may see bans, and warns if it may see warnings. More: Players.
Everyday actions
Open a player's profile. The buttons are on the right:
| Group | Buttons |
|---|---|
| Quick actions | Go to, Bring to me, Spectate, Freeze / Unfreeze, Revive, Heal, Screenshot, Inventory, Kill |
| Moderation | Kick, Ban, Jail, Release from jail, Warn, Message |
| Give / set | Give Money, Take Money, Give Item, Set Job, Set Model, Reset look, Set Bucket |
- Reset look undoes Set Model: the player gets their own saved character back.
- The quick menu has the fastest ones under a player's name: Spectate, Freeze, Go to, Bring to me and Profile.
What each button does: Player Actions and Quick Menu.
Handle a ticket
- A player writes
/report. You get the notice "New ticket #12 from …" (with their name). - Open Reports. New tickets are in the Open column.
- Press Claim. The ticket moves to My claims and the player reads that you are helping them. In the quick menu, Take next claims the ticket that waited longest.
- Write in the box at the bottom and press Send. The player answers in their ticket window. You get "New message in ticket #12" when they do.
- Help them. The action buttons for the player are next to the conversation.
- Press Resolve. The ticket is closed for the player. It cannot be opened again.
| Button | What it does |
|---|---|
| Unclaim | Gives the ticket back to Open for another staff member. |
| Take over | A higher rank takes a claimed ticket from a colleague. The colleague is told. |
Only the staff member who holds a ticket can reply, run the sit and resolve it.
More: Tickets.
Run a sit
A sit brings the people of your ticket into a private room, away from the other players.
- Add player: add the other people involved. Adding does not move anybody.
- Heads-up: sends that person a private message, so they can stop somewhere safe first.
- Bring everyone, or To sit room for one person. Leave Take me there too on to go along. Every position is saved first.
- Talk to them. Send back returns one person early. Go there takes you to the room later.
- End sit: for each person choose Send back, Leave here, Admin jail or Police prison. For a jail, fill in the minutes and the reason.
- Tick Resolve the ticket too to close the ticket in the same step.
| Good to know | |
|---|---|
| Jail somebody who is in the room | Use End sit and choose a jail for them. |
| The jail choices | They need the Jail / release permission. Police prison is only there when the server has a prison script connected. |
| While the sit runs | The ticket cannot be given back or taken over. Resolve opens the End sit window first. |
| You leave the server | The sit ends at once and everybody is returned. |
| A person leaves the server | Your choice for them is applied when they come back. |
More: Sits.
Punish
All four are on the profile under Moderation.
| Action | You fill in | What the player gets |
|---|---|---|
| Warn | Reason | The notice "You have been warned: …" with your reason. The warning stays on their record. |
| Jail | Which jail, minutes, reason | Admin jail: held in the jail area until the time is up. Police prison: sent to the server's own prison. |
| Kick | Reason | Removed from the server with "You have been kicked: …". They can join again. |
| Ban | Reason, duration in minutes (0 = permanent) | Removed from the server and refused when they try to join again. |
- None of the four works on yourself. You read: "You cannot use this on yourself."
- Warn and Ban also work on a player who is offline (Players > Offline).
- Release from jail takes the place of Jail while the player is jailed.
- To undo a ban or a warning: open Bans or Warns and press Revoke.
- The longest jail is one week.
More: Bans & Warns and Jail.
Read the logs
- Open Logs. The newest entry is on top.
- Pick a filter: All, Actions, Ban, Warn, Kick, Reports or Connects.
- Or type in the search box: a staff name, an action, a player's name or a part of a reason.
Each row shows the date and time, a short tag such as /ban or /goto, the staff member, the
player it was done to, and the details: the reason and length of a ban, the amount of money, the
item, the ticket number. A long reason is cut. Rest the mouse on it to read it in full. You can
search for a tag, for example /unban.
More: Logs.